First: The Five-Minute Shutoff
While help is on the way, this can save your floors, your drywall, and your wallet:
- Find your main water shutoff. In most Treasure Valley homes it's where the water line enters — often in the crawl space, basement, garage, or near the water heater. Turn it off.
- Kill power to a leaking water heater at the breaker if water is near electrical.
- Don't run any water if the emergency is a sewer backup — every flush makes it worse.
- Move what you can — rugs, boxes, electronics — out of the water's path.
- Take a few photos. Your insurance company will thank you later.
Then make the call. The plumber we connect you with can talk you through anything else while they're en route.
Emergencies We Route Every Day
Burst & frozen pipes. Boise winters bite hard — a hard freeze up on the Bench or in the Foothills can split a pipe that lets go the moment it thaws. If you hear water running when nothing is on, or find a wall suddenly damp, that's this call.
Sewer backups. Water or sewage coming up through a floor drain, tub, or toilet means the main line is blocked or damaged. Stop using all water in the house and call — this is a health issue, not just a plumbing issue.
Failed water heaters. A heater that's leaking from the tank is done — it can't be repaired, and it will keep leaking until it's drained. Shut off its water and power and call. (More on water heater repair & replacement.)
Major leaks & broken supply lines. Washing-machine hoses, fridge lines, and under-sink supply lines fail without warning and can pour hundreds of gallons before anyone notices. A slow drip instead? Start with drain cleaning if drains are involved, or just call and describe it.
Gas Smells — Read This First
If you smell rotten eggs near a gas appliance or meter: leave the house, don't flip switches, and call 911 or Intermountain Gas from outside. Once you're safe and they've cleared it, call us about the repair.
What Happens After You Call
Your call routes directly to a licensed local plumbing company that handles emergencies. They'll ask a few questions — what's happening, where you are in the valley, whether the water is shut off — then give you an honest arrival window and upfront pricing for the work once they've seen it. You approve the price before work begins. Our connection is free; you pay only the plumber, for work you authorized.
Same neighborhoods, same streets: Boise, Meridian, Nampa, Eagle, Caldwell, Star, Kuna, and Garden City.
Questions People Ask
How fast can an emergency plumber get to me?
Emergency calls are routed with priority, day and night. Your plumber will give you an honest arrival window on the call — same-day help is available across most of the Treasure Valley.
What should I do before the plumber arrives?
Shut off your main water supply if you know where it is, stop using all water if the problem is a sewer backup, and move rugs, boxes, and electronics out of the water's path.
How much does it cost to call?
Calling is free. Your plumber will diagnose the problem and give you upfront pricing before any work begins — you approve the price first.
Don't Watch It Get Worse
Emergencies routed with priority, day and night, across the Treasure Valley.
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